Cancellations rise, users feel taxi apps taking them for a ride – ET Auto
Baua Electric
JANUARY 15, 2024
About 75% of the 11,119 respondents chose ride cancellation as the top issue they face when using ride-hailing services, followed by surge pricing, waiting times, safety, driver courteousness and vehicle cleanliness. The survey was based on responses from app-taxi users from 276 districts of India, conducted via the LocalCircles platform.
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