UC Davis ITS study suggests hastening consumer adoption of plug-ins will require innovation on the sales side
Green Car Congress
OCTOBER 12, 2014
Power 2013 Sales Satisfaction Index (SSI) study data on customer satisfaction with new car dealerships and Tesla stores. New retail approaches, including new methods for building dealer competence, could improve the PEV buying experience. A dealer’s primary interest is to close a sale. Other incentive-related uncertainties abound.
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