J.D. Power: quality takes a back seat to innovation as problems reach a record high
Green Car Congress
JUNE 23, 2023
—Frank Hanley, senior director of auto benchmarking at J.D. While problems with driving experience are flat year over year, quality declines in all other categories. Owners are having issues with high-tech approaches to this basic function; seven of the 10 most problematic models in this area are battery electric vehicles (BEVs).
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