Independent Repair Shops Win Over Dealerships in Consumer Survey
The Truth About Cars
MARCH 20, 2024
Brands such as Acura, Lexus, Mazda, and Volvo receive commendation for their dealership service satisfaction. Conversely, Jeep and Kia, followed closely by Hyundai, find themselves at the lower end of customer satisfaction scores. This variability highlights the brand-dependent nature of service quality in dealership departments.
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