UC Davis ITS study suggests hastening consumer adoption of plug-ins will require innovation on the sales side
Green Car Congress
OCTOBER 12, 2014
Power 2013 Sales Satisfaction Index (SSI) study data on customer satisfaction with new car dealerships and Tesla stores. These expose dealers to legal liability for misstatements or for communicating misleading information to customers. Moreover, consumer protection laws loom large in the retail automotive space. —Cahill et al.
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