EVCer Spotlight: The Customer Experience with Daniel Bryant
EV Connect has helped many businesses future-proof their properties by simplifying the set-up, management, and optimization of EV charging for site hosts and EV drivers. This wouldn’t be possible without the EV Connect Customer Service Team that drives our mission forward every day.
Our new blog series, EVCer Spotlight, features the talented individuals at EV Connect who showcase our values: commitment, passion, dedication, improvement, service, simplicity, and communication. Each month we’ll host an interview one of our EVCers here on the blog and our social accounts.
For this month’s Employee Spotlight, we’re featuring Daniel Bryant , our Director of Customer Experience.
Since joining the company a couple of years ago, Daniel has worked in project management, and most recently in customer experience where he now leads a support team to help station owner and drivers solve any charging inquiries or network problems.
We talked with Daniel about his path to EV Connect, about the customer experience process, the growing EV market and more!
How did you hear about EV Connect? Why did you want to work here?
I was working at Tesla for several years until I started looking for new a challenge. EV Connect presented the opportunity to become more engrained in the global market growth of EV infrastructure. EV Connect’s strong leadership team as well as their history of being early adopters of electric vehicle supply equipment (EVSE) motivated me to work here.
What is your favorite thing about working at EV Connect?
I love our EV Connect Team. It is so refreshing to be working with a group of talented, mission-driven individuals who are focused on collaborating to provide a positive experience for our customers.
What’s the best thing you’ve learned about working at EV Connect?
The EV industry is always changing and I have learned to be exceptionally flexible in my approach to supporting our customers. As this industry continues to evolve, we are in parallel, evolving our support so that all our customers can make a smooth transition to sustainable transportation.
Can you describe what EV Connect’s customer experience process is like?
After EV charging stations are live, we host a one-on-one onboarding session where we walk customers through our software and ensure their stations are operating properly.
The Customer Service team assists our site hosts and our drivers. We want to make sure all customers receive high quality service and support. All inquiries have a dedicated support representative assigned to help guide the customer throughout the entire process. The customer experience team not only assists with EV station support issues, we also help educate and advise our customers as the industry evolves.
What is EV Connect doing to further customer experience in the growing EV market?
From my perspective, I am all about “human support”. What I mean by that is, we want to make sure that every customer has a chance to interact with a real person who truly cares about solving their concern or issue. So, we stay away from too many automations or bots to ensure we have readily available human beings waiting to assist you 24/7.
Anything else you would like to share with our readers?
As this industry grows, and technology evolves, the need for effective support becomes increasingly critical. Which is why EV Connect is dedicated to helping our customers thrive in this expanding industry.I feel that quality customer support is often overlooked in evolving technology. Therefore, EV Connect is focused in guiding our customers towards success in the ever evolving EV landcape.